Use cases of AI for platforms

Why is this important?

There is currently a lot of hype around artificial intelligence (AI), but what opportunities does it offer for platforms? Roughly put: intelligent interfaces, comprehensive collection and advanced analysis of data. Chatbots and other conversational interfaces offer a natural way for people to communicate with a service offered by the platform, either via typing or voice. AI can offer customer service, online tutoring, expert advice or even a personal assistant. In the background it can go through massive amounts of data and recognise patterns. This has applications from health diagnosis to extracting information from street signs and from combating fraud to identifying key “influencers” of social media. The more data is fed to AI, more capable it gets.

Things to keep an eye on

All the big players are investing heavily in AI, with the hopes that they become the de facto platform for all things AI. How this plays out remains to be seen. It is also uncertain how the public opinion towards AI evolves: so far we have been a bit wary of letting always on personal assistants into our living rooms or trusting AI with our health data. The ethics of AI are still being discussed although the technology and services are advancing rapidly.

Selected articles and websites

Artificial intelligence and the evolution of the fractal economy
How Artificial Intelligence and Robots Will Radically Transform the Economy
7 Ways to Introduce AI into Your Organization
Google, Facebook, and Microsoft Are Remaking Themselves Around AI
Here’s What Artificial Intelligence Will Look Like in 2030
Why artificial intelligence is the future of growth
Would you want to talk to a machine?
Google’s Featured Snippets on Desktop Now Written By Artificial Intelligence
Uber Bets on Artificial Intelligence With Acquisition and New Lab

Mikko Dufva

Research Scientist VTT Technical Research Centre of Finland Ltd
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